Terms & Conditions

• You must be at least 18 years old to use our website and make purchases
• You are responsible for maintaining the confidentiality of your account information
• You agree to provide accurate and complete information when placing orders
• We reserve the right to refuse service to anyone for any reason
• We may modify these terms at any time; continued use constitutes acceptance

Products and Pricing

Product Information

• We strive to display product information accurately
• Colors and images may vary slightly from actual products
• All products are 100% Halal certified
• Product availability is subject to change without notice

Pricing

• All prices are in UAE Dirhams (AED)
• Prices are subject to change without notice
• The price charged will be the price displayed at the time of order placement
• We reserve the right to correct pricing errors

Order Process

• Placing an order constitutes an offer to purchase
• We reserve the right to accept or decline any order
• Order confirmation will be sent via email/WhatsApp
• Orders are subject to product availability

Payment Methods

• Online Payment (Stripe): Secure checkout via Credit/Debit cards
• Payment is processed securely at checkout
• All transactions are encrypted and PCI-compliant

Delivery

• We deliver to all seven Emirates in the UAE
• Free delivery on orders over AED 100
• Delivery fee of AED 20 applies to orders under AED 100
• Standard delivery takes 1-3 business days
• Delivery times are estimates and not guaranteed
• Someone must be present to receive the delivery
• We will contact you via WhatsApp before delivery

Returns and Refunds

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee if your cat doesn't love our food. To be eligible for a return:

• The bag must be at least 50% full
• Original packaging must be intact
• Contact us within 30 days of purchase
• Provide proof of purchase

Damaged or Defective Products

• Report damaged items within 48 hours of delivery
• Provide photos of the damage
• We will arrange a replacement or full refund
• Return shipping is free for damaged/defective items

Refund Process

• Refunds will be processed within 7-10 business days
• Refunds will be issued to the original payment method (credit/debit card)

• Our products are intended for cats only
• Always check the expiration date before feeding
• Store in a cool, dry place away from direct sunlight
• Keep out of reach of children
• Consult your veterinarian before changing your cat's diet
• Follow feeding guidelines on the packaging
• Always provide fresh water

Limitation of Liability

To the maximum extent permitted by law, Hurayra.ae shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits or data
• Interruption of business
• Errors or omissions in product information
• Issues arising from improper use or storage of products

Intellectual Property

• All content on this website is owned by Hurayra.ae
• You may not reproduce, distribute, or use our content without permission
• Trademarks and logos are protected
• Product images and descriptions are copyrighted

Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.