Returns & Refunds
30-Day Money-Back Guarantee - Your cat's happiness is our priority
30-Day Money-Back Guarantee
If your cat doesn't love it, we'll refund you - no questions asked!
We're so confident in the quality of our products that we offer a full refund if your cat doesn't enjoy our food within 30 days of purchase.
Return Policy
Eligibility Requirements
- •Product must be returned within 30 days of purchase
- •Bag must be at least 50% full (to ensure it was genuinely tried)
- •Original packaging must be intact and sealed
- •Proof of purchase (receipt or order confirmation) required
- •Product must not be expired
Why do we require the bag to be 50% full?
We want to ensure your cat has actually tried the food. This policy protects both us and helps us maintain our quality standards while still offering you peace of mind.
How to Return a Product
Contact Us
Email us at returns@hurayrapetfoods.ae or WhatsApp us at +971 XX XXX XXXX
Include your order number and reason for return
Get Return Authorization
Our team will review your request and provide a Return Authorization (RA) number
Usually processed within 24 hours
Pack the Product
Securely pack the product in its original packaging with the RA number clearly visible
Include your order details inside the package
Ship or Schedule Pickup
We'll arrange a free pickup from your address in UAE, or you can ship it to us
Return shipping is FREE for all returns
Receive Your Refund
Once we receive and inspect the product, your refund will be processed within 7-10 business days
Damaged or Defective Products
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery
- Provide photos of the damaged/defective item and packaging
- We'll arrange immediate replacement or full refund
- Return pickup is FREE for damaged/defective items
- Priority processing - usually resolved within 24-48 hours
Refund Process
Processing Time
Refunds are processed within 7-10 business days after we receive and inspect the returned product
Refund Method
Refunds will be issued to the original payment method:
- Credit/Debit Card: Credited back to your card within 7-10 business days
- Online Payment: Refunded to your payment account
Refund Confirmation
You'll receive an email confirmation once your refund has been processed
Non-Returnable Items
The following items cannot be returned or refunded:
- ✗Products with less than 50% remaining
- ✗Products without original packaging
- ✗Products returned after 30 days
- ✗Products without proof of purchase
- ✗Expired products (unless defective upon receipt)
Need Help with a Return?
Our customer service team is here to help:
- Email: returns@hurayrapetfoods.ae
- WhatsApp: +971 XX XXX XXXX (Fastest response)
- Phone: +971 XX XXX XXXX
- Hours: Sunday - Thursday, 9 AM - 6 PM